Department
People
Exists when hiring, training, retention, and workforce management become a full-time concern. In trades, this department is real when turnover costs are measurable, when recruiting competes with every other company for the same technicians, and when the company is large enough that culture does not happen organically anymore. Before this exists, the owner or office manager handles hiring between other responsibilities.
The department at a glance
Works
Office
behind a desk
Roles inside
3
documented roles
Core functions
5
the daily work
Core functions
What People actually owns.
The work that defines this department. If nobody owns it, the rest of the business pays the bill.
- ▸Recruiting, interviewing, and onboarding
- ▸Training programs and skills development
- ▸Employee retention and culture building
- ▸Benefits administration and compliance
- ▸Performance management and reviews
Roles inside
Who you’ll find in People.
3 roles we've documented here. Each has its own page with a day in the life, the duties, and the products built for it.
