These Terms of Service (“Terms”) govern your access to and use of The Graphite Lab Inc.’s website, products, and services. By using anything we offer, you agree to these Terms. If you don’t agree, please don’t use our services.
Who we are
“The Graphite Lab,” “TGL,” “we,” “us,” and “our” refer to The Graphite Lab Inc., 1011 Hancock Street, Suite 102, Philadelphia, PA 19123. “You” and “your” refer to the person or organization using our services.
Who can use TGL
You must be at least 18 years old to use our services. If you are using TGL on behalf of a company or other entity, you represent that you have the authority to bind that entity to these Terms, and “you” refers to that entity.
Your account
Some of our services require an account. You agree to provide accurate and complete information when you sign up, keep that information current, and protect your login credentials. You are responsible for activity that happens on your account. Let us know right away if you suspect unauthorized use.
The service
TGL builds and operates software products for skilled-trade businesses. Our products are designed to support the people running those businesses (dispatchers, CSRs, AP specialists, service managers, and others), not to replace them. We may add, change, or remove features over time. When we make material changes that affect a product you’re using, we’ll let you know.
Subscriptions, Rivets, and billing
Our commercial services are sold on a subscription basis. A subscription includes a monthly allotment of Rivets (an annual subscription adds the whole year’s allotment when you pay), which is the unit you spend to engage products in the TGL catalog. Specific plan terms, pricing, and Rivet allotments are described on our pricing page and in your order documentation.
Monthly subscriptions renew automatically each month. To cancel, give us 30 days notice before your renewal date. Your subscription runs to the end of the period you have paid for.
Annual subscriptions are a 12-month commitment, paid in full when you subscribe. The whole year’s Rivets are added to your balance when we receive payment. An annual subscription renews for another 12 months at the then-current price unless you cancel renewal at least 30 days before the renewal date. We email you a reminder at least 30 days before it. You can change your plan, up or down, for your next term at any time, and the change takes effect at renewal. If you cancel renewal, your subscription ends at the end of the term you have paid for.
Fees paid are non-refundable, including any unused part of an annual term, except where required by law.
Rivets are a unit of service consumption, not a financial instrument. Unused Rivets roll over to the next month, and into the next term if you renew, while your subscription is active. If your subscription ends, any unused balance is forfeited. Rivets have no cash value and cannot be exchanged outside of TGL services.
Websites built by TGL
If your order includes a website, these terms apply to it.
What we provide. TGL designs, builds and hosts a website for your business. A person on our team directs and approves each stage of the build, and you approve the site before it goes live. Hosting starts when the site goes live, or 30 days after we first send you the finished site for review, whichever comes first.
Plan requirement. A website requires an annual TGL subscription of at least 200,000 Rivets a month, paid up front. There is no monthly website. Your website stays included while you renew an annual subscription of at least 200,000 Rivets a month.
Build fee. The build fee is 900,000 Rivets ($4,500), taken from your Rivet balance, unless your order documentation or an offer we publish waives it.
Hosting and SEO.Hosting and SEO use 125,000 Rivets a month from your Rivet balance, taken first each month. They cover hosting, SSL, uptime monitoring, backups, security and software updates, ongoing search engine optimization, a monthly performance report, and small text and photo edits. Widgets and other TGL products are priced separately in Rivets. We don’t guarantee any search ranking, traffic, calls or leads.
Build fee waiver, October 2026. We waive the build fee for the first 10 customers who start payment for an annual subscription of at least 200,000 Rivets a month that includes a website, by 11:59 pm Central Time on Saturday, October 31, 2026, counted in the order payments start. The waiver closes when the tenth payment starts, even before October 31. The waiver covers the build fee only. Hosting and SEO are not waived.
Who owns what.You own your domain name, your business name and logos, and the text, photos, videos and reviews you give us or approve for the site, including text and images we write or create for it, to the extent we can give them to you (“Your Content”). TGL owns the design, code, layout and tools that make the site work, and licenses them to you to run your website while your subscription is active. You license Your Content to us to host, display and copy it to run the site.
Your domain. Your domain is registered in your name. If we register or manage it for you, we act as your agent. Within 5 business days of your request we give you the transfer code or move the domain to the registrar you name, at no charge. If a registry rule delays a transfer, we complete it on the first day the rule allows. When we point your domain at your website, we change only the records the website needs. Your email stays where it is.
If your subscription ends. Your site stays online through the end of the term you have paid for, then goes offline. We keep a saved copy for 90 days. In those 90 days you can restart an annual subscription of at least 200,000 Rivets a month and we put the site back online, ask for Your Content, or buy the site files below. After 90 days we delete the saved copy.
Your Content on request. Within 10 business days of your request, free of charge, we send you Your Content as a download. You can ask while your site is live or within the 90 days.
Buying the site.After your first 12-month term, you can buy a copy of the site’s published files (HTML, CSS, JavaScript and images) for a one-time fee of $2,500. We deliver them within 30 days of payment, with a perpetual license to host and change them for your own business. Anything that runs on TGL services, such as forms, booking, chat, widgets, analytics and content management, stops working outside TGL unless you replace it.
Your responsibilities. You confirm you have the right to use what you give us and that the claims on your site (licenses, certifications, reviews, service areas) are true. We may take a site offline if its content is unlawful, if fees go unpaid, or under the Acceptable use section.
Showing our work. We may show your finished site and its address in our portfolio and sales materials unless you tell us not to in writing. We show your site while it is being built, on our website or social media, only if you agree on the intake form, and you approve each post before it goes out.
Acceptable use
You agree not to use our services in ways that would harm us, our other customers, or the people who use TGL inside your business. Specifically, you agree not to:
- Break the law, infringe anyone’s intellectual property, or violate anyone’s privacy.
- Reverse engineer, decompile, or attempt to extract the underlying source code of our products, except to the extent that applicable law expressly permits.
- Interfere with the security or integrity of our services, scan or probe our systems, or attempt to gain unauthorized access.
- Use our services to build a competing product, or to benchmark performance for the purpose of building a competing product.
- Upload content that’s illegal, harmful, deceptive, or that you don’t have the right to share.
- Resell, sublicense, or otherwise make our services available to third parties outside your organization, except as expressly permitted by your order documentation.
Your data
You own the data you put into our services. You give us the rights we need to deliver the services (host, process, transmit, display, and back up that data) and to improve them, within the limits of our Data Processing Addendum. We don’t sell your data, and we don’t use it to train AI models or let our AI providers train on it.
Personal data you send through our services, like your customers’ names, calls, and invoices, is handled under our Data Processing Addendum. Our Privacy Policy covers personal data we collect for our own purposes, like your account and billing contacts.
You’re responsible for getting any consents or rights needed to send us the data you send us, including data about your employees and customers. If you operate in a regulated industry or a jurisdiction with specific data protection requirements, you agree to use our services in a way that meets those requirements.
Our intellectual property
The TGL platform, our products, our documentation, our brand, our Rivet system, and the underlying software, designs, and content are owned by The Graphite Lab Inc. and our licensors. We grant you a limited, non-exclusive, non-transferable right to use the services for your internal business purposes during your subscription term and, for a TGL website, to publish it to the public as described in Websites built by TGL. We reserve all rights not expressly granted in these Terms.
Feedback
If you send us feedback, suggestions, or ideas about our services, you grant us a perpetual, irrevocable, royalty-free right to use that feedback to improve what we build. We won’t identify you as the source of the feedback without your permission.
Third-party services
Our products integrate with third-party services (for example, ServiceTitan, BuildOps, Housecall Pro, Jobber, ServiceNow, Acumatica, payment processors, and email providers). Your use of those services is governed by their own terms and privacy policies. We aren’t responsible for the availability, performance, or content of third-party services.
Confidentiality
Each of us may share information with the other that’s confidential. We each agree to protect the other’s confidential information using the same care we use for our own, and to use it only to perform our obligations under these Terms. This obligation continues for two years after our relationship ends, except for personal data, which stays protected for as long as either of us holds it.
Warranties and disclaimers
We provide our services with reasonable care and skill. Beyond that, our services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all other warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We don’t warrant that our services will be uninterrupted, error-free, or completely secure, that any data will be preserved in all circumstances, or that any results from using our services will match what you expect. Software is software.
Limitation of liability
To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, arising out of or related to these Terms or your use of our services, even if the party has been advised of the possibility of those damages.
Each party’s total liability arising out of or related to these Terms will not exceed the fees you paid us in the twelve months immediately before the event that gave rise to the claim.
Nothing in these Terms limits liability that can’t be limited under applicable law, including liability for fraud, willful misconduct, or personal injury caused by negligence.
Indemnification
You agree to defend, indemnify, and hold harmless The Graphite Lab Inc., its affiliates, and our respective employees and contractors from any third-party claim, loss, or expense (including reasonable attorneys’ fees) arising out of your use of our services in violation of these Terms or applicable law, or any data you provide to us in violation of someone else’s rights.
Term and termination
These Terms apply for as long as you use our services. You can cancel renewal of your subscription by giving us 30 days notice before your renewal date. Cancellation takes effect at the end of the period you have paid for, as described in Subscriptions, Rivets, and billing. We may suspend or terminate your access if you materially breach these Terms and don’t cure the breach within a reasonable period after we notify you, or immediately if continued access would create a legal, security, or operational risk.
On termination, your right to use the services ends. For 30 days after termination, you can export your data, and we’ll help on request. We then delete it from our systems within 30 days, and backup copies expire within 35 days after that, unless the law requires us to keep something longer. The Data Processing Addendum has the details. Sections that by their nature should survive termination will survive, including the sections on intellectual property, confidentiality, disclaimers, limitation of liability, and governing law. Websites follow Websites built by TGL, which keeps a saved copy of a site for 90 days. If the two sections differ, that section controls for the website.
Changes to these Terms
We may update these Terms from time to time. When we make material changes, we’ll post the updated Terms here and update the effective date at the top. If you keep using our services after the updated Terms take effect, that means you accept the changes. If you don’t agree with the changes, please stop using the services and contact us.
Governing law and disputes
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws principles. You and TGL agree that any dispute arising out of or related to these Terms will be resolved exclusively in the state or federal courts located in Philadelphia, Pennsylvania, and each of us consents to the personal jurisdiction of those courts.
Miscellaneous
These Terms, together with any order documentation, the Data Processing Addendum, and the Privacy Policy, are the entire agreement between you and TGL about the services. If they conflict about personal data you send through our services, the Data Processing Addendum controls. If any part of these Terms is found unenforceable, the rest will stay in effect. Our failure to enforce a right under these Terms isn’t a waiver of that right. You can’t assign these Terms without our written consent. We may assign them to an affiliate or as part of a merger, acquisition, or sale of assets.
Contact us
Questions about these Terms? Email us at contact@thegraphitelab.com.