After hours
The phone rings after everyone's gone home.
Every call gets answered, urgent ones reach your on-call tech, and the rest are booked or queued by morning.
Software for trades businesses
You hired good people.
Give them better tools.
Software that plugs into ServiceTitan and handles the missed calls, paperwork and follow-ups your team never gets to.
48 tools. One plan. Your team picks.
ServiceTitan Certified Coach
ServiceTitan
BuildOps
Housecall Pro
Jobber
ServiceNow
Acumatica
- About 220,000 calls a month analyzed across 31 shops
- 139 shops use Graphite Lab tools
- 108 ServiceTitan data types synced, including for multi-location operators
- 66 to 93 mobile PageSpeed, from a contractor's old site to the preview we built in under 10 days
Pick your headache
What’s eating your week?
Each one has a tool built for it, aimed at the person on your team who feels it most.
Getting paid
Invoices sit for weeks.
Past-due follow-ups get written for you, and jobs don't close without the paperwork that gets them paid.
Memberships
Members lapse and nobody notices.
Renewals go out on schedule and cancellations reach a person with context.
Dispatch
The board runs on a spreadsheet and gut feel.
Routes, skills and capacity are worked out before your dispatcher sits down.
Reviews
Reviews come in. Nobody answers.
Every job asks for a review, and every review gets a reply in your voice.
New techs
Green techs take a year to get good.
Diagnosis steps on their screen, quick checks on what they know, progress you can see.
See what changes on Monday.
Same shop, same day, with and without the tool.
Pick an after-hours call, ring the line, and see where it goes and how it gets handled.
A day for your Customer Service Representative
- 6:00 PM
Before:Office closes. Calls roll to voicemail. Urgent and routine calls land in the same box with no triage.
Office closes. Night Line takes every call through the company's phone system. No voicemail.
- 8:30 AM
Before:They finally reach the overnight emergency customer. They went with another company.
The first call of the day is a booking, not a recovery call.
We started by giving it away.
- 1.
It started on a dispatch board.
Our founder, Jacob Nolley, took an entry-level dispatch job at a trades shop and went deeper into ServiceTitan than almost any customer had.
- 2.
Then we gave the training away.
Becoming a ServiceTitan coach meant recording dozens of tutorials. We put every one on YouTube for free. Shops trained their teams on them.
- 3.
Then shops asked us to build.
The people watching wanted the tools they couldn't buy anywhere. That's The Graphite Lab: software built for how trades shops actually run.
What do missed calls actually cost you?
Most owners guess low. Drag the sliders to match a normal week at your shop.
Walking to the next shop each year
$21,840
416 missed calls a year. Your numbers, your estimate.
Pricing
One plan. Every tool.
You buy Rivets each month, starting at $125. Every tool spends a few Rivets each time it does a job. Your team decides where they go. No seats, no per-tool contracts.
A sample month
25K Rivets / month
- Call Capture7.2K
600 calls written up × 12
- Night Line3.6K
120 after-hours calls × 30
- Chase Note2.16K
60 past-due follow-ups × 36
- Review Responder720
30 review replies × 24
Rivets used13.68K
Left for anything else11.32K
This month$125
Let’s talk about your shop.
No slide deck. Tell us how your team runs today and we'll show you what we'd build first. If it's a fit, we send you a quote.
