FOR THE SERVICE TECHNICIAN
Service Coach
A diagnostic guide that recommends the fix.
On every diagnosis, the technician has the right test sequence and specs already on their screen, and the repair recommendation is one set of readings away. When it lands, the repair-or-replace call comes with cost framing ready for the customer standing right there.
- Time back
- 10 min
- per equipment
- Cost
- 30¢
- 60 Rivets per equipment
How it works.
4 steps, and your team only touches the ones that need a person.
- 1.
Open it at the equipment
The technician opens Service Coach at the equipment and picks the component to diagnose. When the FSM is connected, it opens straight to the diagnostic for that make, model, and age.
- 2.
Follow the readings
Service Coach walks through the right readings and checks for that equipment, one step at a time, and records each readout as it goes in.
- 3.
Get the recommendation
It compares the readouts against the rated thresholds for that equipment and gives back a clear recommendation, with cost framing for the customer conversation.
- 4.
Hand it to the office
The readouts and the recommendation are saved for the office. With the FSM connected, they are written back to the job automatically.
Try it.
A small working model of Service Coach. Nothing here touches a real customer.
Enter the readings from a failing condenser and see what the tech is told to do next.
A day for the Service Technician.
- 9:15 AM
The condenser is running hot. The technician pulls amps and works the diagnostic from memory, pausing to recall what the reading should be on this model.
- 10:00 AM
At the kitchen table, the technician lays out repair options and a replacement quote, building the cost talk on the fly from memory of the pricing tiers.
- 12:30 PM
Lunch in the cab. The technician writes up the morning's diagnostic from the truck, photos and amp readings, before the details blur.
- 9:15 AM
The condenser is running hot. The technician opens Service Coach, already on the right diagnostic for the unit, and enters the amp reading as prompted.
- 9:25 AM
Service Coach checks the readings against the rated thresholds and shows the recommendation, with cost framing ready for the customer.
- 10:00 AM
At the kitchen table, the options and the costs are already laid out, so the technician walks the customer through them while everything is fresh.
What it won't do.
So nobody's surprised later.
- Building or sending the customer estimate or quote
- Ordering parts or checking parts availability
- Scheduling the repair or the replacement visit
- Taking the readings or connecting to test instruments
More for the Service Technician.
- About 220,000 calls a month analyzed across 31 shops
- 139 shops use Graphite Lab tools
- 108 ServiceTitan data types synced, including for multi-location operators
- 66 to 93 mobile PageSpeed, from a contractor's old site to the preview we built in under 10 days
Let’s talk about your shop.
No slide deck. Tell us how your team runs today and we'll show you what we'd build first. If it's a fit, we send you a quote.
