FOR THE CSR
Call Catch
AI voice agent that catches overflow calls.
Calls that used to pile up on hold or roll to voicemail during a busy stretch get handled the moment they come in. The ones Call Catch can finish are booked outright.
- Time back
- 5 min
- per call
- Cost
- 15¢
- 30 Rivets per call
How it works.
4 steps, and your team only touches the ones that need a person.
- 1.
The overflow call is picked up
When every representative is busy and a call comes in during business hours, the AI voice agent answers using the company's configured branded greeting.
- 2.
Relevant information is gathered
The agent collects the customer's details and the reason for the call, building enough context to take the next step without a person.
- 3.
A booking or job is created
Where the call type allows it, the agent makes the booking or creates the job directly, following the configured actions for that call type.
- 4.
A callback is logged when needed
When the call needs a person, the agent writes a callback note with the customer's details and reason so a representative can follow up as soon as they are free.
Try it.
A small working model of Call Catch. Nothing here touches a real customer.
Set which reps are busy, then send in a call and see when Call Catch picks up and how it handles it.
A day for the CSR.
- 10:00 AM
Peak call hour. Three representatives on, four calls ringing. One goes to voicemail. The caller does not leave a message.
- 10:30 AM
Two calls held for four minutes before a representative was free. One caller hung up.
- 2:00 PM
The representative calls back a number that went to voicemail earlier. No answer, and no context for why the person called in the first place.
- 4:00 PM
End-of-day count: two calls missed, one partial callback with no booking, one booking that took three attempts.
- 10:00 AM
Peak call hour. The overflow call is picked up immediately by Call Catch. The agent gathers the details and makes the booking. The representative never knew the call came in.
- 10:30 AM
Two overflow calls handled by the agent. One booked directly. One logged as a callback with full context for the representative.
- 2:00 PM
The representative works the callback queue. Every entry has the customer's name, address, and reason for calling. First call, first booking.
- 4:00 PM
End-of-day count: zero missed calls, two bookings made by the agent, one callback resolved on the first attempt.
What it won't do.
So nobody's surprised later.
- Handles overflow calls only; it does not pick up when a representative is available.
- Works during business hours; after-hours calls are handled by Night Line.
- Logs callbacks for the team to work through; it does not complete them on the representative's behalf.
- Leaves complex calls that need judgment, complaint resolution, or account changes to a person.
- About 220,000 calls a month analyzed across 31 shops
- 139 shops use Graphite Lab tools
- 108 ServiceTitan data types synced, including for multi-location operators
- 66 to 93 mobile PageSpeed, from a contractor's old site to the preview we built in under 10 days
Let’s talk about your shop.
No slide deck. Tell us how your team runs today and we'll show you what we'd build first. If it's a fit, we send you a quote.
