FOR THE MARKETING COORDINATOR
Review Requestor
The same review page for every customer, with a manager alert on low ratings.
The Marketing Coordinator opens their morning to ratings and comments already tied to the jobs that earned them. The ask, the logging, and the manager alert on a low rating are handled, without them chasing a single customer.
- Time back
- 4 min
- per job
- Cost
- 12¢
- 24 Rivets per job
How it works.
4 steps, and your team only touches the ones that need a person.
- 1.
Ask after the job
A few hours after an eligible job is completed, the customer gets a branded text or email with a link to the shop's review page. Whole groups are left out for reasons that have nothing to do with how the job went: commercial accounts, customers asked in the last 90 days, and customers who opted out.
- 2.
One page for everyone
Every customer opens the same page: a Post a review on Google button, up to two other sites the shop picks, a star rating, and a box for comments that go to the shop. The Google button is the same size and in the same place at every rating.
- 3.
Save every outcome
Each rating, comment, and result is saved with the job and shows up on the Marketing Coordinator's reviews dashboard. A rating of 3 stars or lower also alerts a manager and puts a follow-up call on the office's list. The customer sees the same page either way.
- 4.
Collect outside the job flow
A stable share link opens the same review page for customers who did not come through a completed job.
Try it.
A small working model of Review Requestor. Nothing here touches a real customer.
Pick a finished job, then rate it as the customer. Every customer gets the same page and the same Google button; the rating changes what your office sees.
A day for the Marketing Coordinator.
- 8:00 AM
They open Google across three locations to see if any new reviews landed overnight. One is a one-star with no warning, posted at 9 PM the night before.
- 11:30 AM
Between other work they try to send a few review requests by hand, copying customer numbers out of the FSM, writing a message, and noting who they already asked. They get through six before something else pulls them away.
- 2:00 PM
A technician mentions a customer who was thrilled, but the job closed two days ago and the moment to ask has passed.
- 4:45 PM
They draft a reply to the morning's one-star, with no private heads-up and no chance to fix it first.
- 8:00 AM
They open one dashboard. Nine ratings came in overnight, each tied to its job. A low rating from yesterday carries a note about what went wrong and a follow-up call on the list. That customer saw the same page as everyone else.
- 11:30 AM
Nothing to send by hand. Every eligible job from the morning already has its request out, timed a few hours after the work finished.
- 2:00 PM
The thrilled customer the technician mentioned already got the same page and rated the visit; the rating is on the dashboard.
- 4:45 PM
They spend the late afternoon on two recovery calls and three thoughtful public replies, the work that actually needs a person.
What it won't do.
So nobody's surprised later.
- Does not write or post replies to public reviews.
- Does not analyze sentiment, surface themes, or report trends across reviews.
- Does not read, scrape, or benchmark competitor reviews.
- Does not hide, filter, or block reviews; every customer gets the same Google button, whatever the rating.
- Does not decide who to ask by how the job went; every eligible job is asked.
- About 220,000 calls a month analyzed across 31 shops
- 139 shops use Graphite Lab tools
- 108 ServiceTitan data types synced, including for multi-location operators
- 66 to 93 mobile PageSpeed, from a contractor's old site to the preview we built in under 10 days
Let’s talk about your shop.
No slide deck. Tell us how your team runs today and we'll show you what we'd build first. If it's a fit, we send you a quote.
