FOR THE AR SPECIALIST
Dispute Guard
Evidence packets that win billing disputes.
When a customer disputes a charge, the Accounts Receivable Specialist does not spend the next hour tracking down the technician and piecing together what happened. The proof is already assembled and ready to go.
- Time back
- 12 min
- per job
- Cost
- 36¢
- 72 Rivets per job
How it works.
4 steps, and your team only touches the ones that need a person.
- 1.
Evidence is assembled at job close
When a job closes, Dispute Guard pulls together the technician's job discussion, the captured approvals, and the checklist evidence into a single record tied to the job. This runs on every closed job to ready the packet in advance.
- 2.
The dispute packet is ready instantly
When a customer disputes a charge, the AR Specialist opens the job and the evidence packet is already there. No calls to the field, no document hunting. The dispute is the moment the value lands, and a disputed Job is what Dispute Guard meters.
- 3.
The response is drafted from a template
A dispute response is drafted using the configured template and tone, with the relevant evidence referenced. The AR Specialist reviews and sends.
- 4.
Escalation approvals are routed where needed
For disputes that require sign-off before a response goes out, Dispute Guard routes the escalation to the configured approver automatically.
Try it.
A small working model of Dispute Guard. Nothing here touches a real customer.
Pick the invoice line a customer is disputing and see the evidence and reply that get pulled together.
A day for the AR Specialist.
- 10:00 AM
A customer calls to dispute a chemical charge from last month's visit. The AR Specialist opens the job record. The technician's notes say 'added chemicals.' No specifics.
- 10:15 AM
They call the technician. Voicemail. They send a text. No reply for two hours.
- 12:30 PM
The technician calls back. They recall the visit but cannot confirm the exact quantities. They piece together a partial explanation to send to the customer.
- 1:00 PM
The customer is not satisfied with the partial answer and threatens a chargeback. They escalate to the Controller without a clean evidence chain.
- 10:00 AM
The customer calls to dispute. The AR Specialist opens the job. The evidence packet is already there: the tech's checklist, the captured approval, and the quantities logged at the time.
- 10:05 AM
A draft response is surfaced from the configured template with the relevant evidence referenced. They review it and adjust the wording.
- 10:15 AM
Response sent, evidence attached. The customer has a clear, documented answer within fifteen minutes of calling.
- 10:20 AM
Customer satisfied. No escalation. They move on to the next account.
What it won't do.
So nobody's surprised later.
- Sends no dispute response without AR Specialist review.
- Processes no refunds and adjusts no invoices; those actions stay with the billing team.
- Handles no chargebacks or payment processor disputes directly.
- Replaces no legal counsel for disputes that escalate beyond standard resolution.
- About 220,000 calls a month analyzed across 31 shops
- 139 shops use Graphite Lab tools
- 108 ServiceTitan data types synced, including for multi-location operators
- 66 to 93 mobile PageSpeed, from a contractor's old site to the preview we built in under 10 days
Let’s talk about your shop.
No slide deck. Tell us how your team runs today and we'll show you what we'd build first. If it's a fit, we send you a quote.
