FOR THE TRAINING COORDINATOR
Next Expert
A shadow-to-solo program that runs new-hire ramp-up.
Each new hire's progress sits on one screen, with the paired-hours counted and the next stage clear. Each shadow visit logs itself against the checklist, and the new technician moves toward solo on a defined path.
- Time back
- 8 min
- per ride along
- Cost
- 24¢
- 48 Rivets per ride along
How it works.
4 steps, and your team only touches the ones that need a person.
- 1.
Add the new technician
When a new technician joins, Next Expert pairs them with a senior technician and lays out the program stages. When the field service system is connected, it reads the paired shifts from the dispatch schedule so the structure builds on its own.
- 2.
Work the shared checklist
On each shadow visit, the new tech and the senior tech work the same per-visit skill checklist for the role, checking off competencies as the new tech shows them.
- 3.
Advance through the stages
As completed skills and paired-hours add up, the new technician moves automatically from observing, to supervised work, to solo-ready.
- 4.
Review and certify
The coordinator sees every new hire's progress, paired-hours, and stage on one screen and clears the final certification before the tech goes solo. When connected, the certification is written back to the technician's record.
Try it.
A small working model of Next Expert. Nothing here touches a real customer.
Log a new tech's shadow visits and watch them move from observing to working solo.
A day for the Training Coordinator.
- 7:00 AM
Coffee and the onboarding spreadsheet. The coordinator counts up two new hires' paired-hours and tries to remember which senior techs they rode with. One sign-off is still missing from last week, so they flag it.
- 8:30 AM
The coordinator works the dispatch board to set up this week's shadow pairings, checking who is free and whether the day's jobs fit each new tech's stage.
- 4:30 PM
End of day, the coordinator updates the checklist from notes and texts, and still can not say for sure whether the week-three hire has cleared enough to move up.
- 7:00 AM
The coordinator opens Next Expert to both new hires' progress on one screen, paired-hours counted, completed skills checked, and each one's current stage already updated.
- 8:30 AM
The shadow pairings for the week are already set in the program, so the coordinator confirms them and spends the time on the brazing session one new tech asked for.
- 4:30 PM
The week-three hire crossed the supervised-work threshold during the day and moved up on their own. The coordinator sees they are one gate from solo and schedules the certification.
What it won't do.
So nobody's surprised later.
- Building or changing the dispatch schedule, or assigning the jobs the paired visits ride on
- Running payroll or approving timesheets
- Delivering classroom courses or training content
- Tracking license or certification expirations after the technician is certified
- About 220,000 calls a month analyzed across 31 shops
- 139 shops use Graphite Lab tools
- 108 ServiceTitan data types synced, including for multi-location operators
- 66 to 93 mobile PageSpeed, from a contractor's old site to the preview we built in under 10 days
Let’s talk about your shop.
No slide deck. Tell us how your team runs today and we'll show you what we'd build first. If it's a fit, we send you a quote.
