FOR THE OFFICE MANAGER
Call Scout
Post-call triage that labels and routes every call.
The Office Manager stops listening through call logs to find the ones that matter. Every call is already classified and noted to the customer record.
- Time back
- 5 min
- per call
- Cost
- 16.5¢
- 33 Rivets per call
How it works.
4 steps, and your team only touches the ones that need a person.
- 1.
The call is transcribed
When a call recording is available, the platform transcribes it in full and creates a searchable text record of the conversation.
- 2.
The call is summarized and classified
The transcript is summarized at the depth the manager set and sorted into one of their categories, such as new lead, existing customer issue, emergency, or complaint.
- 3.
Notes and tags write back to the record
The summary and the category are written as structured notes and tags directly to the customer record.
- 4.
The manager is notified only when needed
Calls that meet the rules they set trigger a notification. Everything else is handled quietly and waits on the dashboard, already labeled.
Try it.
A small working model of Call Scout. Nothing here touches a real customer.
Choose which kinds of calls you want alerts for and watch yesterday's calls re-sort around them.
A day for the Office Manager.
- 8:00 AM
They open the call log. Two hundred recordings from the previous week, none of them classified. They sample eight by listening.
- 10:00 AM
A new lead came in on a Friday call. Nobody identified it until now, when the sales team asks why it was never followed up.
- 1:00 PM
The customer record has sparse notes. The representative logged a short summary but missed the follow-up commitment made on the call.
- 4:00 PM
An emergency call from yesterday went unnoticed in the queue. The customer already resolved it with a competitor.
- 8:00 AM
They open a classified queue. Every call from yesterday is labeled, summarized, and noted to the record. The flagged calls are at the top.
- 10:00 AM
A new lead from yesterday's call was classified and routed to the sales queue the same day. It was already followed up.
- 1:00 PM
The customer record has the full call summary, and the follow-up commitment is logged as a task with a due date.
- 4:00 PM
An emergency call from this morning reached them the same day it came in. It was handled while it still mattered.
What it won't do.
So nobody's surprised later.
- Doesn't review calls live while they are happening.
- Takes no action on classified calls beyond writing notes, tags, and sending notifications.
- Writes to the customer record system; it does not replace it.
- Does not score or evaluate individual representative performance from call content.
- About 220,000 calls a month analyzed across 31 shops
- 139 shops use Graphite Lab tools
- 108 ServiceTitan data types synced, including for multi-location operators
- 66 to 93 mobile PageSpeed, from a contractor's old site to the preview we built in under 10 days
Let’s talk about your shop.
No slide deck. Tell us how your team runs today and we'll show you what we'd build first. If it's a fit, we send you a quote.
