FOR THE FIELD SUPERVISOR
Issue Beacon
Field-issue alerts routed the moment they happen.
The Field Supervisor stops finding out about site access issues, unsafe conditions, and unforeseen circumstances at the end of the week. The platform surfaces them the moment the technician checks in, with the right people already notified.
- Time back
- 3 min
- per job
- Cost
- 7.5¢
- 15 Rivets per job
How it works.
5 steps, and your team only touches the ones that need a person.
- 1.
The check-in flags an unforeseen circumstance
When a technician's check-in indicates an unexpected situation, such as a site access issue, an unsafe condition, or another unplanned circumstance, the platform picks it up immediately.
- 2.
The right manager gets a text
Using configured message templates and escalation rules, the Field Supervisor receives a text with the relevant facts.
- 3.
The customer or tenant is notified
The relevant customer or tenant contact receives a notification about the situation, keeping them informed without the manager having to make a separate call.
- 4.
A follow-up task is assigned and the job is tagged
A follow-up task is created and assigned automatically, and the job is tagged for reporting, so the circumstance is traceable and nothing falls through without resolution.
- 5.
The escalation ladder kicks in if there is no response
If the manager does not respond within the configured window, the escalation ladder activates and the next person in the chain is notified automatically.
Try it.
A small working model of Issue Beacon. Nothing here touches a real customer.
Flag a problem from the field, then let the clock run and watch who gets pulled in as nobody replies.
A day for the Field Supervisor.
- 9:15 AM
A technician checks in at a job site and finds a locked gate with no access code on the work order. They text the dispatcher. The dispatcher texts the Field Supervisor. Phone tag begins.
- 9:45 AM
The Field Supervisor learns about the access issue thirty minutes after it occurred. The technician has been waiting. The customer has not been notified.
- 10:00 AM
The follow-up task is created by hand after the situation is resolved. The job is tagged only if someone remembers to do it.
- 4:30 PM
Three site access issues this week, and none of them are traceable in reporting because the tags were inconsistent.
- 9:15 AM
The technician checks in and flags the access issue on the form. Issue Beacon picks it up immediately. The Field Supervisor receives a text with the facts. The customer is notified automatically.
- 9:17 AM
The follow-up task is already created and assigned. The job is tagged for reporting. The escalation ladder is on a timer in case no response comes.
- 9:45 AM
The situation is resolved. The Field Supervisor marks it closed. The record is complete.
- 4:30 PM
Three site access issues, all traceable in reporting with consistent tags. The pattern is visible for the first time.
What it won't do.
So nobody's surprised later.
- Does not resolve the circumstance on the manager's behalf; the team closes it out.
- Does not reschedule or reassign jobs flagged with unforeseen circumstances automatically.
- Does not handle inbound responses from customers or tenants after notification.
- Does not apply to check-ins with no issue flagged.
- About 220,000 calls a month analyzed across 31 shops
- 139 shops use Graphite Lab tools
- 108 ServiceTitan data types synced, including for multi-location operators
- 66 to 93 mobile PageSpeed, from a contractor's old site to the preview we built in under 10 days
Let’s talk about your shop.
No slide deck. Tell us how your team runs today and we'll show you what we'd build first. If it's a fit, we send you a quote.
