The Training Coordinator

Next Expert

When a new technician joins, Next Expert pairs them with a senior technician and sets up their shadow visits. On each visit, both techs work through the same skill checklist for the role, checking off the competencies as the new tech shows them. As the checked-off skills and the paired-hours add up, the new technician moves through the program on their own. They go from watching, to working under supervision, to ready for solo. The Training Coordinator sees where every new hire stands on one screen and signs off on the final certification before anyone heads out alone. When the field service system is connected, Next Expert reads the paired shifts from the schedule. It also pulls the paired-hours from timesheets and writes the certification back to the technician's record.